Southwell Solar Training - Privacy Policy

Southwell Solar Training is committed to safeguarding your personal data and ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including course enrollment, communications, and website use.

1. Personal Data We Collect

We collect personal information from you when you register for our courses or use our services. The types of personal data we collect may include:

Full Name

Email Address

Payment

Information (e.g., credit card details)

Phone Number

Occasionally, Address InformationUnique Student Identifier (USI), when required.

This information is essential for processing your enrollment, providing access to our courses, and ensuring compliance with industry standards.

2. How We Collect Your Data

We collect personal data through the following means:

Website Forms: When you sign up for a course, register for our newsletter, or contact us.

Cookies and Tracking Technologies: Used to enhance your experience on our website, improve functionality, and for marketing purposes.

Payment Processors: When you make a purchase, your payment details are securely processed through trusted third-party gateways.

3. Purpose of Data Collection

We collect and use your personal data for several purposes:

Account Creation and Management: To create and maintain your account, ensuring smooth access to course materials.

Course Access and Updates: To provide course content, updates, and support throughout your learning journey.

Payment Processing: To securely process your payments and ensure timely access to your course.

Marketing Communications: To inform you about new courses, promotions, and relevant updates.

You can opt out of marketing communications at any time.

4. Data Sharing with Third Parties

Southwell Solar Training does not sell or rent your personal data to third parties. However, we may share your information with trusted third parties under the following circumstances:

Payment Processors: To securely process transactions and handle billing.

Marketing Partners: For retargeting campaigns and promoting new courses or services. This may include platforms such as Google Ads and Facebook.

We ensure that all third-party providers comply with strict data protection protocols and only have access to the data necessary to perform their specific functions.

5. Data Security Measures

We are committed to ensuring that your personal information is secure. We implement robust security measures, including:

Encryption: All personal data is encrypted during transmission to prevent unauthorized acess.

Secure Servers: Your information is stored on secure servers, and we take appropriate physical, electronic, and managerial measures to safeguard and secure the data we collect online.

Access Control: Only authorized personnel have access to your personal data.

Despite our best efforts, no method of data transmission over the internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or as required by applicable laws.

If you request account deactivation or deletion, we will delete your data unless it is required to be retained for legal or regulatory reasons.

Account Information: Retained indefinitely for account management unless a deletion request is made.

Payment Information: Retained securely only for as long as necessary to process transactions and comply with legal requirements.

7. Your Rights Regarding Personal Data

You have the following rights with respect to your personal information:

Access: You can request access to the personal data we hold about you.

Correction: You may update or correct your personal information at any time through your account settings.

Deletion: You may request that your account and personal data be deleted by contacting us directly at [email protected].

Please note that deletion may prevent you from accessing course materials or certifications tied to your account.

8. Email and SMS Communications

By enrolling in a course with Southwell Solar Training, you consent to receive the following communications:

Course-Related Emails: Essential notifications related to your course, including updates, reminders, and completion notifications.

Marketing Emails and SMS: Occasional promotional emails or SMS messages regarding new courses, special offers, or updates.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or replying to an SMS with the keyword "STOP."

9. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to provide a personalized experience, analyze traffic, and for retargeting marketing purposes. These technologies help us:

Enhance User Experience: Tailor the content and layout of the site to suit your preferences.

Analyze Website Traffic: Track and analyze user behavior to improve website performance.

Retarget Marketing: Serve personalized ads based on your interactions with our website.

You may disable cookies through your browser settings, but this may affect your ability to use certain features of the website.

10. Concerns or Complaints

If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our support team at [email protected].

We are committed to resolving any issues promptly and in compliance with applicable privacy laws.

11. Changes to This Policy

Southwell Solar Training reserves the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

We encourage you to review this policy periodically to stay informed of how we are protecting your personal data.