Southwell Solar Training - Pricing Policy

1. Course Pricing and Subscription Model

Each course offered by Southwell Solar Training is individually priced.

Course fees vary depending on the content, duration, and certification level. In addition to individual course purchases, we provide an annual subscription plan priced at $299 per year, which grants access to our entire catalog of courses.

All pricing details are prominently displayed on the course information pages.

2. Discounts and Promotions

We may periodically offer discounts or promotional pricing. These offers will be available during specified periods and communicated via our website or email marketing. To take advantage of promotional pricing, any applicable discount codes must be entered at checkout.

Discounts cannot be applied retroactively to purchases made before the promotional period or after it has expired.

3. Inclusive Pricing

All listed prices include access to course materials, assessments, quizzes, and certification where applicable. No additional fees will be charged for course materials or exams unless explicitly stated.

Southwell Solar Training aims to offer all-inclusive pricing, ensuring transparency for students. There are no hidden costs, and the full course price will be provided before checkout.

4. Payment Terms

Full payment is required upfront to enroll in any course. We do not offer installment plans or delayed payment options at this time.

Payment must be successfully processed before a student is granted access to the course materials.

5. Accepted Payment Methods

We accept the following payment methods:

All major credit cards (Visa, MasterCard, American Express, etc.)

Apple Pay and Google Pay on select devicesPayments must be made securely via our website, and we ensure all transactions are processed through encrypted and trusted payment gateways.

No physical payments or checks are accepted.

6. Taxes and GST

All prices listed on our website are inclusive of Goods and Services Tax (GST), where applicable.

During the checkout process, GST will be clearly displayed. For instance, a course listed at $89.00 will be shown as $80.91 + $8.09 GST, ensuring transparency.

Consumers will always know the exact amount they are paying, including tax, before completing the purchase.

7. Refund Policy

Refunds are available under the following conditions:

A full refund may be issued if the student has not started the course and the refund request is made within 30 days of the purchase date.

No refunds will be granted if the student has accessed the course or after the 30-day refund period has passed.Refund requests must be submitted in writing via email to our support team, and refunds will be processed within 14 business days of approval.

8. Course Cancellation and Postponement

If you wish to cancel or postpone your enrollment, you may do so under the following conditions:

Cancellations or postponements are allowed only if the course has not been started and the request is made within 30 days of the purchase date.

Cancellations after 30 days or once the course has been accessed are not eligible for refunds or postponement.Approved postponements may allow you to reschedule your enrollment for a future course session, subject to availability.

9. Course Access Period

Each course must be completed within one year from the date of purchase. If you do not complete the course within this period, your access will expire, and you will not be eligible for a refund. Extensions to the access period may be granted under special circumstances at the discretion of Southwell Solar Training.

10. Price Changes

Southwell Solar Training reserves the right to modify the pricing of courses or subscription services at any time.

Price changes will apply to future purchases and enrollments but will not affect students who have already enrolled in or paid for a course prior to the price adjustment.

11. Non-Transferability

Courses and subscriptions are non-transferable. You cannot transfer your enrollment to another individual, and purchased courses cannot be resold or gifted. The subscription plan is also personal and cannot be shared among multiple users. Each account is tied to the individual purchaser.

12. Promotional Offers and Coupon Usage

Promotional offers, discount codes, or coupons may only be applied during the checkout process and cannot be applied after purchase. Some promotional codes may have restrictions, including expiration dates or usage limits, which will be clearly stated.

Southwell Solar Training reserves the right to revoke any promotional offers if misuse is detected.

13. Payment Security

We prioritize the security of your financial information. All transactions on our website are processed through secure and encrypted payment gateways. We do not store any payment details on our servers.

In the event of any fraudulent activity, please contact our support team immediately.

14. Customer Support and Inquiries

For any inquiries related to course pricing, billing, or payment issues, please contact our support team at [email protected]. Our team is available during business hours and will respond promptly to all requests regarding payment or pricing matters.

15. Dispute Resolution and Chargebacks

In the unlikely event of a payment dispute, we encourage students to contact us directly to resolve any issues. Chargebacks initiated with your credit card company may result in the immediate suspension of your course access while the matter is under review.

If the chargeback is resolved in our favor, course access will be reinstated once the payment issue has been resolved.